FAQ

Frequently Asked Questions

What comes in the FV Basket?

We send out a weekly email every Thursday with the lineup for the upcoming week. Please subscribe to our email at the bottom of our home page to be included on the weekly lineup emails so you know what to expect in your basket. Please make sure to add emer@rusticrootsdelivery.com to your email address book to ensure you receive our updates. 

What are RRD’s Delivery Areas?

Jeff, Emer & the RRD Team personally deliver From the Farm to your Home, Apartment Building or Work Place. Our delivery area ranges from Manhattan, Queens, Brooklyn, all of Long Island (some exceptions), Westchester & some surrounding areas & Fire Island Ferries

What day will my Delivery come?

As long as you order by our Saturday Midnight Deadline, the Rustic Roots Team will deliver your order Monday-Friday, location dependent. You will receive an email by Wednesday with your delivery details.

General Delivery Days Outline;

Manhattan, Brooklyn, Queens- Monday, Tuesday & Wednesday

Hamptons- Thursday, Friday

Long Island- Tuesday- Friday

Westchester, Tuxedo & Ferries- Friday

Please add emer@rusticrootsdelivery.com to your email address book to ensure our email lands in your inbox. 

How does delivery work?

Orders can be placed up until Saturday at midnight on our website. Your delivery time and day will be sent to your email by Wednesday. After each delivery we will email a complete list of what was in the Regular Sized FV Basket along with RRD's delicious recipes. * Lineups & recipes are temporarily on hold during the pandemic.

What is an Insulated Bag Fee?

A one time Insulated Bag fee is added to certain perishibles. This fee will only be applied once for the lifetime of this delivery address. 

How will my order be packaged?

All items will be delivered in cardboard boxes. Meat, Fish, milk, Cheese & Eggs will be packaged into Insulated Bags for which you will be a one time $3 fee. We advise unpacking your goodies and storing your food appropriately and as soon as possible after delivery is made. 

All orders arrive at optimal freshness in cardboard boxes mainly at your doorstep. If you won’t be home for your delivery you must make a special note in the delivery instructions section at checkout to let us know and where to leave your goodies. 

Bad weather or other unforeseeable traffic emergencies may force us to postpone or suspend chosen delivery dates and times. If there is a significant delay, we will call or e-mail to update you on your delivery status.

I live in an apartment building, how can I get my delivery?

If you live in an apartment building in Manhattan, Queens or Brooklyn you MUST either have a 24 hour doorman building to receive delivery or provide us with alternate delviery instructons since delivery is made overnight. Please ensure you provide us with your delivery details which can include; safe & accessible vestibule, key in lockbox, mail key in advance, place in a safe area out of sight from the street, acces code, etc. If you have any questions please just email us at: emer@rusticrootsdelivery.com and we'll figure out a safe place to leave your goodies on delivery. 

What if I have an Electric Gate Entry to my property?

If you have a gate to your property you must either make sure we have the number to open the gate or that someone is available immediately to open the gate for us.

I won’t be home to receive my delivery, how does this work?

Call or email us if you have any questions. For those on a busy schedule or ordering for your vacation home we drop your order right at your doorstep ready for your arrival. We advise unpacking your goodies and storing your food appropriately.

All NYC, Brooklyn, Queens orders must have a doorman or provide access code to enter building. 

How much is your delivery fee?

Delivery charges are a must to cover the high cost of fuel, our time and vehicle maintenance. We do a lot of driving behind the scenes to get you your delicious goodies. Our flat rate per delivery is $12.95.

What is the Deadline to Skip a Weekly Subscription?

Please email us by 2pm the Thursday prior to delivery to skip an upcoming delivery. Email emer@rusticrootsdelivery.com